Terms & Policies
Effective Date: 04 Aug 2025
By accessing or using our website (www.chickenexpressstonehouse.co.uk), you agree to the following Terms and Policies. Please read them carefully.
By accessing or using our website (www.chickenexpressstonehouse.co.uk), you agree to the following Terms and Policies. Please read them carefully.
1. Who We Are
Chicken Express
15 Sunbury Road, Coventry, Coventry, United Kingdom, CV3 4DL
Email: sasikaranamirthalingam996@gmail.com
Phone: +44 (0) 24 7630 5886
Website: www.chickenexpressstonehouse.co.uk
We operate our online ordering system using ZingoDine, a product of Newotion IT Solutions LTD, based in Coventry, UK.
15 Sunbury Road, Coventry, Coventry, United Kingdom, CV3 4DL
Email: sasikaranamirthalingam996@gmail.com
Phone: +44 (0) 24 7630 5886
Website: www.chickenexpressstonehouse.co.uk
We operate our online ordering system using ZingoDine, a product of Newotion IT Solutions LTD, based in Coventry, UK.
2. Terms & Conditions of Use
2.1 Acceptance of Terms
By using our website and placing orders, you agree to these Terms & Policies. If you do not accept, please do not use the site.
2.2 Intellectual Property
All content on this site (text, graphics, images, logos) belongs to Chicken Express (One Best Express) or its licensors and is protected by applicable copyright laws. Reproduction or distribution without permission is prohibited.
2.3 User Content
If you post reviews, comments, or other user content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content as part of our services. We reserve the right to moderate or remove content that is offensive, defamatory, or violates our policies.
2.4 Ordering & Payment
By using our website and placing orders, you agree to these Terms & Policies. If you do not accept, please do not use the site.
2.2 Intellectual Property
All content on this site (text, graphics, images, logos) belongs to Chicken Express (One Best Express) or its licensors and is protected by applicable copyright laws. Reproduction or distribution without permission is prohibited.
2.3 User Content
If you post reviews, comments, or other user content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content as part of our services. We reserve the right to moderate or remove content that is offensive, defamatory, or violates our policies.
2.4 Ordering & Payment
- Orders can be placed online for dine in, delivery, and pickup.
- Payments are securely processed via Global Payments.
- Ensure all details (address, phone, etc.) are accurate when ordering.
- Minimum order for free delivery is £20 within a 2-mile radius.
- Orders outside our delivery area are for collection only.
2.5 Delivery
Estimated delivery times are provided at checkout but may vary due to demand, weather, or traffic. Orders below the minimum amount or outside our zone will not be delivered.
2.6 Food Allergies
If you have allergies, intolerances, or dietary restrictions, contact us before placing an order. While we take precautions, we cannot guarantee an allergen-free environment.
3. Refund & Cancellation Policy
3.1 Cancellation by Chicken Express
We reserve the right to cancel orders due to operational issues, technical difficulties, or item unavailability. In such cases, you may be eligible for a refund. Refunds may be provided either to your original payment method or issued as a store credit (coupon) for future use, depending on the nature of the cancellation and at our discretion. Customers may express a preference, but the final refund method will be determined by our management team.
3.2 Cancellation by Customer
You may cancel your order within 5 minutes of placing it by calling us directly. If cancellation occurs before food preparation begins, we will issue a refund as a store credit (coupon) for future use. Once the food has been prepared or dispatched, cancellation is no longer possible, and no refund or credit will be issued. Refund method requests will be considered, but Chicken Express (One Best Express) reserves the right to choose the appropriate method based on the stage of order processing.
3.3 Payment Gateway & Refund Timelines
We use Global Payments for all transactions. In case of errors, duplicate charges, or reversals:
We reserve the right to cancel orders due to operational issues, technical difficulties, or item unavailability. In such cases, you may be eligible for a refund. Refunds may be provided either to your original payment method or issued as a store credit (coupon) for future use, depending on the nature of the cancellation and at our discretion. Customers may express a preference, but the final refund method will be determined by our management team.
3.2 Cancellation by Customer
You may cancel your order within 5 minutes of placing it by calling us directly. If cancellation occurs before food preparation begins, we will issue a refund as a store credit (coupon) for future use. Once the food has been prepared or dispatched, cancellation is no longer possible, and no refund or credit will be issued. Refund method requests will be considered, but Chicken Express (One Best Express) reserves the right to choose the appropriate method based on the stage of order processing.
3.3 Payment Gateway & Refund Timelines
We use Global Payments for all transactions. In case of errors, duplicate charges, or reversals:
- First, check with your bank.
- Refunds may take 5 to 10 business days depending on your bank’s policies.
- Contact us only if unresolved after bank inquiry.
3.4 How to Request a Refund
📧 sasikaranamirthalingam996@gmail.com
📞 +44 (0) 24 7630 5886
4. Information We Collect
When you interact with our website or place an order, we may collect the following personal data:
4.1 Personal Information
4.1 Personal Information
- Full name
- Phone number
- Email address
- Delivery address
- Order notes, preferences, or special requests
- Order history and payment method (note: payment details are handled securely via our payment gateway and are not stored by us)
4.2 Technical & Usage Information
- IP address and location (approximate)
- Device type and browser version
- Website usage data (e.g., pages visited, time spent)
- Cookies (see section 11 for more details)
5. How We Use Your Information
We use your data for the following purposes:
- Order Fulfilment: To process, confirm, and deliver your order.
- Communication: To contact you about order updates, delays, or customer support.
- Marketing (with consent): To send you offers, promotions, or updates via email or SMS if you’ve opted in.
- Service Improvement: To monitor and analyse usage trends to enhance the user experience.
- Legal Compliance: To meet tax, accounting, or legal obligations.
You may unsubscribe from promotional emails using the “unsubscribe” link included in our emails, or reply “STOP” to SMS messages to opt out.
6. Platform Provider – ZingoDine
Our website is powered by ZingoDine, a food-ordering platform developed by Newotion IT Solutions LTD, UK.
ZingoDine acts as our data processor, meaning:
ZingoDine acts as our data processor, meaning:
- They store and manage your information only as per our instructions.
- They do not use, sell, or share your data independently.
- All data is stored securely and in compliance with UK data protection laws.
7. Legal Basis for Processing (UK GDPR)
We collect and process your personal data based on the following legal grounds:
- Contractual necessity – to fulfil and deliver your food orders.
- Legitimate interests – to improve our services, maintain security, and communicate with you about orders.
- Consent – for marketing or promotional communications (you can opt out at any time).
- Legal obligation – to comply with laws (e.g., recordkeeping, fraud prevention).
8. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
- Our internal staff – for order preparation and delivery coordination.
- Delivery partners – to deliver your order efficiently.
- ZingoDine – for hosting and managing the website securely.
- Payment processors (Global Payments) – solely to complete secure online transactions.
- Law enforcement or regulators – only if legally required.
9. Data Retention
We retain your personal information only as long as necessary to:
- Complete and track orders
- Provide customer service
- Fulfil legal, tax, or regulatory obligations
- Improve our systems and user experience
- You may request deletion of your personal data at any time (see Section 10).
Order and account data is typically retained for up to 6 years to comply with financial and legal obligations, unless a deletion request is received sooner.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access – Request a copy of your data
- Correction – Fix inaccuracies in your data
- Deletion – Request permanent deletion (subject to legal limits)
- Restriction – Limit how we process your data
- Objection – Object to processing for direct marketing
- Withdraw Consent – Opt out of marketing at any time
- Complain – Lodge a complaint with the Information Commissioner's Office (ICO): 👉 https://ico.org.uk
To exercise any of these rights, contact us at: sasikaranamirthalingam996@gmail.com
11. Cookies Policy
We use cookies to improve your browsing experience, understand user behavior, and enable essential site functions.
Cookies may be used to:
Cookies may be used to:
- Maintain your session during ordering
- Save your preferences (e.g., location or cart items)
- Track anonymous analytics via tools like Google Analytics
Upon visiting our website, you may be presented with a cookie consent banner. You can accept or decline non-essential cookies in line with your preferences. You can manage or block cookies using your browser settings. Disabling cookies may affect website functionality.
12. Data Security
We apply strong security protocols in collaboration with ZingoDine to protect your data from unauthorized access, misuse, or loss. However, no online system is entirely foolproof.
13. Children's Privacy
Our services are not intended for individuals under the age of 13. If we become aware of data collected from such users, it will be deleted promptly.
14. Limitation of Liability
We are not liable for:
Any indirect, incidental, or consequential damages
Any loss due to inaccurate content or order errors
Any technical issues or service interruptions
Our total liability is limited to the amount paid for the affected order.
Any indirect, incidental, or consequential damages
Any loss due to inaccurate content or order errors
Any technical issues or service interruptions
Our total liability is limited to the amount paid for the affected order.
15. Changes to This Policy
We may revise these Terms & Policies from time to time. Updates will be posted on this page, and continued use of our site means you accept the changes.
16. Governing Law
These Terms & Policies are governed by the laws of England and Wales. Any disputes shall be resolved in the UK.
Thank you for choosing Chicken Express.
- Your trust and satisfaction are our priority.
Thank you for choosing Chicken Express.
- Your trust and satisfaction are our priority.